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General Terms And Conditions Of Sale

BOOKS

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following: up to 30 days: if your goods are faulty, you can get a refund; up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases; up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back. This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133. The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘we’, ‘us’ or ‘our’ means Infopro Digital Services Limited; and
  • ‘you’ or ‘your’ means the person using our site to buy goods from us.

If you have any questions about this contract or any orders you have placed, please contact us by sending an email to enquiries@riskbooks.com or by using the contact form on our website.

Who are we?

We are Infopro Digital Services Limited (trading as Risk Books), a company registered in England and Wales under company number: 04699701. Our registered office is at: Fifth Floor, 133 Houndsditch, London, England, EC3A 7BX. Our VAT number is: 756978165. The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
  1. Introduction
    1. If you buy goods on our site you agree to be legally bound by this contract.
    2. This contract is only available in English. No other languages will apply to this contract.
    3. When buying any goods on our site you also agree to be legally bound by our website terms and conditionsand any documents referred to in them. We reserve our right to change or update these terms and conditions and our website terms and conditions from time to time without prior notice to you.
  2. Information we give you
    1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please contact us by using the contact form on our website.
    2. The key information we give you by law forms part of this contract (as though it is set out in full here).
    3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  3. Your privacy and personal information
    1. Our Privacy Policy is available at https://www.infopro-digital.com/data-protection/.
    2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  4. Ordering goods from us
    1. Below, we set out how a legally binding contract between you and us is made.
    2. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
    3. We aim to provide the most accurate information on book prices at all times. We supply items at the Risk Books’ stated price except where a specific discount is offered. On the occasion that we offer discounts, the terms of the special offer will be detailed on the web page relating to the offer. We reserve the right to change prices on any of our titles.
    4. When you place your order at the end of the online checkout process (e.g. when you click on the “Place Order” button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
    5. We may contact you to say that we do not accept your order. This is typically for the following reasons:
      1. the goods are unavailable;
      2. we cannot authorise your payment;
      3. you are not allowed to buy the goods from us;
      4. we are not allowed to sell the goods to you;
      5. you have ordered too many goods; or
      6. there has been a mistake on the pricing or description of the goods.
    6. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
      1. a legally binding contract will be in place between you and us; and
      2. we will dispatch the goods to you.
  5. Right to cancel
    1. You have the right to cancel this contract within 14 days without giving any reason.
    2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) by sending an email to enquiries@riskbooks.com.
    4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  6. Effects of cancellation
    1. If you cancel this contract, we will reimburse to you all payments received from you, except for the costs of delivery which must be paid by you.
    2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    3. We will make the reimbursement as soon as possible, and not later than:
      1. 14 days after the day we received back from you any goods supplied; or
      2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    5. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
    6. If you have received the goods:
      1. you shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
      2. you will have to bear the direct cost of returning the goods, except where the wrong title has been dispatched; and
      3. you are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning, of the goods.
  7. Delivery
    1. All deliveries are made using a signed-for courier service. If there is no one available to sign for your delivery, the courier will attempt to leave it in a safe place and notify you of its location.
    2. Delivery will take place at the address specified by you when you placed your order with us.
    3. If nobody is available to take delivery, please contact us by sending an email to enquiries@riskbooks.com or by using the contact form on our website.
    4. You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
  8. Payment
    1. We accept the following credit cards and debit cards: Visa, Visa Delta, Visa Purchasing, Mastercard, AMEX and Solo. We do not accept cash or cheques.
    2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    3. Your credit card or debit card will only be charged when the goods are dispatched.
    4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Verified by Visa, Mastercard®SecureCodeTM, or American Express SafeKey.
    5. If your payment is not received by us and you have already received the goods, you must:
      1. pay for such goods as soon as possible and in any case within 30 days; or
      2. return them to us as soon as possible and in any case within 30 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
    6. If you do not pay for the goods and fail to return them in accordance with clause 8.5, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
    7. Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
    8. All prices are listed in either pounds sterling (£)(GBP), euro (€)(EUR) or United States dollar ($)(USD) and include VAT at the applicable rate, but exclude delivery charges.
  9. Nature of the goods
    1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
    2. We are under a legal duty to supply you with goods that are in conformity with this contract.
    3. The packaging of the goods may be different from that shown on the site.
  10. Faulty goods
    1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
      1. contact us by sending an email to enquiries@riskbooks.com or by using the contact form on our website; or
      2. visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
    2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    3. If your goods are faulty, please contact us by sending an email to enquiries@riskbooks.com or by using the contact form on our website.
  11. End of the contract : If this contract is ended, it will not affect our right to receive any money which you owe to us under this contract.
  12. Limitation on our liability
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      1. losses that were not foreseeable to you and us when the contract was formed;
      2. losses that were not caused by any breach on our part;
      3. business losses; or
      4. losses to non-consumers.
    2. We do not represent or warrant that the material comprised on this site is completely accurate or up-to-date and we shall have no liability in respect of such material or for any use of any such information by any person.
  13. Third party rights : No one other than a party to this contract has any right to enforce any term of this contract.
  14. Disputes
    1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
    2. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
    3. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.