Credit Controller

Infopro Digital group are recruiting for a Credit Controller on a contract basis for 3-6 months in our London offices.

The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4,000 employees and annual revenues of over half a billion dollars with a presence in 18 countries. Through our market-leading brands, we serve five professional communities – insurance and finance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.
Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organisation with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.

In this role you will ensure money is collected from customers according to the terms and conditions of contracts, resolving customers invoice queries in a timely manner to facilitate payment and ensuring collections are in line with set targets.

Main Duties and Responsibilities:

As a key member of the credit control team you will work on:

Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc

Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.

Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible.

To raise any necessary invoice or credit notes on customer accounts.

Transfer and allocate payments.

To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.

Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times.

General administration of accounts including updating customer contacts, addresses and PO numbers.

Work alongside the Sales team and Client Services team to manage and restructure customer accounts.

You will report to credit control manager

Requirements

Previous experience in a Credit Controller position is essential

The ability to manage difficult conversations, whilst maintaining a positive relationship with customers.

Persistence

Assertiveness

Motivated

Strong problem solving skills

Excellent communication skills over the phone and in writing.

Strong organisational skills

Experience of dealing with a high volume of customer accounts

Able to work to set deadlines

Good team player

Good knowledge of Excel

Benefits

This role is hybrid based in London

We have plenty of options for your working preferences.

A fantastic holiday allowance that increases as you spend longer with the company

Take your birthday off…on us

Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling.

Access to our extensive learning programmes, through our dedicated platform, Generation Infopro

Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others

What you’ll get

Our global employee benefits include:

25 days annual leave (rising up to 30 days)

Group personal pension plan

Life assurance

Interest free season ticket loan (STL)

Childcare vouchers

Private medical insurance

Employee assistance programme

Bonusly employee recognition

Employee discount scheme

Eye-care Vouchers

Discounted gym membership

Agile/remote working

Additional life assurance

Bike to work

Buying holiday

Dental insurance

Give as you earn

Add partner to gym membership

Health cash plan

Personal accident insurance

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.